Privacy

WhiteSmoke Privacy Statement
Updated Privacy Policy (Updated: November 2019) Thank you for visiting WhiteSmoke Software Ltd's. (“WhiteSmoke”) website (the “Site”). Your privacy is important to us. To better protect your privacy, we provide this notice (the “Policy”) which applies to information provided or collected through this Site located at search.whitesmoke.com and in connection with WhiteSmoke's various services and software products (collectively, "Services").
If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at support@whitesmoke.com

Whitesmoke has been awarded TrustGuard's Privacy Seal signifying that this privacy policy and practices have been reviewed by TrustGuard for compliance with TrustGuard's program requirements including transparency, accountability and choice regarding the collection and use of your non personal information. The TrustGuard program does not cover information that may be collected through downloadable software. This privacy policy covers the site search.whitesmoke.com. TrustGuard's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at support@whitesmoke.com.

The Information We Collect: We receive and store any information you enter on our website or give us in any other way (for example, through surveys, questionnaires, information provided at registration and in the course of other communications with us). This does not includes information that can identify you. You may provide information on behalf of another entity. If you completed the registration or provide information on behalf of a certain entity, you represent to us that you were authorized by that entity to give us consent to use the submitted information.

We also may collect certain non-personally identifying information when you visit our Site or use the Services, such as your IP address, the type of browser you are using, the type of operating system you are using and access times. We also may collect information about your online activity. We may use third party contractors to collect and aggregate this information. For more information, please see Cookies and other technologies. The Site and Services are directed to a general audience and we do not offer services directed to children. If we gain actual knowledge that a child under the age of 13 has provided any personal information to us, we will immediately delete this information.

How We Use the Information. We and our affiliates may use non personal information provided to us to as follows:

  • We may use non-personally identifying information that we collect to provide statistical information about users of the Site or Services, to improve the quality, design and content of our Site, to analyze the use of our Site and to cooperate with law enforcement.

Information Sharing and Disclosure. We will not sell, share, rent or trade your non-personal information with third parties other than as disclosed within this privacy policy.
We may share anonymous data with third parties for any use whatsoever.
We also may share your information:

  • In response to subpoenas, court orders, or other legal process or in response to a law enforcement agency’s request; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of our company or this website, our customers, or others; and in connection with our Terms and Conditions for the Site, End User License Agreements for our Software and other agreements.
  • In the event that Whitesmoke goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your non personally identifiable information will likely be among the assets transferred.

WhiteSmoke does not sell, rent or lease the information that you provide about yourself to third parties. By using our Site or Services, you consent to transfer of information outside your country in connection with the transfers of information described in this Privacy Policy, even to countries that might not offer a level of protection for your information that is equivalent to the one offered in your country of residence. We also may share anonymous information with third parties without restriction.

Cookies and other technologies
Cookies are small data text files and can be stored on your computer’s hard drive (if your Web browser permits). This website uses cookies for the following general purposes:

  • To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site.
  • To help measure and research the effectiveness of website features and offerings, advertisements, and email communications (by determining which emails you open and act upon).

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies, you may not be able to access certain of the functionality of Site or Services. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. If you have any questions about our use of cookies or other technologies, please email us at support@whitesmoke.com. The use of cookies by our partners, affiliates, tracking utility company and service providers is not covered by our privacy policy. We do not have access or control over these cookies.

Clear Gifs (Web Beacons/Web Bugs)
Our Commitment to Security.
Physical and electronic procedures have been put into place to safeguard and help prevent unauthorized access, maintain data security, and correctly use information. These include use of firewalls, passwords and other measures. Although we take measures we believe are appropriate to safeguard against unauthorized disclosures of information, we cannot assure you that information that we collect will never be disclosed in a manner that is inconsistent with this Policy. Regardless of the precautions taken by you or by us, “perfect security” does not exist on the Internet. We cannot ensure or warrant the security of any information you transmit to us, and you transmit such information at your own risk. Other Sites or Services. If any part of this website links you to other sites or enables the download of third party software, those sites, software or related services are not subject to this Privacy Policy. In addition, in some cases, certain services are made accessible by us and carry our branding but are not provided by or hosted by us. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information and other information, including their use of cookies or other technologies and contact them directly if you have any questions.

We are not responsible for any collection or use of information in connection with third party software, sites or services.
E-mail address: support@whitesmoke.com
Postal Address:
Whitesmoke
501 Silverside Road, Suite 105
Wilmington, DE 19089
USA
Telephone number: 1-888-741-7193

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at the e-mail address, postal address, or telephone number listed above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. General; Policy Update. If we decide to change our privacy policy, we will post those changes to this privacy policy on the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you either here, by e-mail, or by means of a notice on our home page.

How to Contact Us.
If you have any questions or concerns about this Policy you may contact us at: WhiteSmoke 501 Silverside Road, Suite 105 Wilmington, DE 19809 USA support@whitesmoke.com Telephone number: 1-888-741-7193